Refund Request Form

Please allow 2 business days for a response from our customer service team. As a small customer service team, we have the unique ability to provide exceptional service with a personal touch to each and every customer. Please be assured that we will respond to your inquiry in the order it was received. [And please note that any additional emails from you will restart you at the end of the queue, so hang tight!] In order to serve you better, the It’s-On-Us guarantee is only valid for first-time purchase of a single (1) opened item. We ask that you send any additional unopened bottles back to us in the same condition that you received it in order to qualify for a refund for those items. Please note that refrigerated items are not eligible for return. Returns are subject to a 15% restock fee (excluding those that are due to an error on our part). Additionally, there is a maximum $750 return limit on any order. Options for shipping items back to us are below. Refund requests are ONLY valid within 45 days after the purchase date. View our complete policies here: https://store.drruscio.com/pages/about-us